Gower Folk Festival Privacy Policy
Our contact details
Name: Gower Folk Festival
Address: Blue Anchor Cottage, Blue Anchor, Penclawdd, Swansea SA4 3JQ
Phone Number: 01792 850803
E-mail: joy@gowerfolkfestival.co.uk
The type of personal information we collect
When you make a purchase or attempt to make a purchase through our online shop, we collect certain information from you, including your name, billing address, payment information (including credit/debit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How we get the personal information and why we have it
The personal information we process is provided to us directly by you when you make a booking. We use the information that you have given us in order to process your booking and to contact you in case of changes to the Festival such as last minute cancellation.
We use the Order Information that we collect to fulfil any orders placed through our website (including processing your payment information and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you and screen orders for potential risk or fraud.
We do not obtain personal information about you from any other source. Our online shop is powered by SumUp, which provides a secure means of processing your payment details. Other than this, we will never pass on your information to third parties without your permission. Information about how SumUp collect and process your personal data is described below.
We use cookies to facilitate the online shop and make placing your order simpler. You are asked to consent to this when you log on to our website. SumUp’s cookie policy is available to view when you access our online shop.
With your permission, we may keep your name and email address to enable us to inform you about future Gower Folk Festivals. Please contact us using the contact details above if you wish your details to be removed from our records. We will never pass on your details to other organisations without your consent.
Our Online Shop
Our shop is powered by SumUp, which we chose as a secure and convenient way for you to pay for Festival tickets and camping using your credit or debit card. SumUp is a global financial technology company founded in 2012 with the aim of providing payment services for small businesses. SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide. At Gower Folk Festival, we have used SumUp to take physical card payments at the event since 2022 and feel confident in its suitability to allow us to accept online payments.
Information concerning the way SumUp manage your data follows (in italics):
When you visit the online shop, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
We may share information with service providers under contract who help with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.
Finally, we may be required to share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to otherwise protect our rights.
How we store your personal information
Your information is securely stored. We keep your name and contact details until the conclusion of the Festival. We then remove your data by deleting electronic files and securely disposing of paper copies by shredding or burning.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to object to or restrict processing – You have the right to object to or ask us to restrict the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details above if you wish to make a request.
If you have any concerns about our use of your personal data you can make a complaint to us using the contact details above. You can also complain to Information Commissioner’s Office https://www.ico.org.uk if you are unhappy about how we have used your data.